Order before 14:00
For orders placed on working days before 14:00, we will process your order on the same day.
Fast. Reliable. Transparent. Your shipping with ecanis
We deliver your car spare parts quickly and predictably with premium parcel service providers. You receive shipment tracking on the day of dispatch and are proactively informed of any discrepancies.
Shipping options at a glance
Standard shipping with UPS (primary), FedEx, GLS and DHL
Cut-off: Orders placed on weekdays by 14:00 → Tracking number on the same day
Saturday delivery (NEW) in German metropolitan areas by the UPS Group
Delivery destinations & delivery times
Germany: free shipping | 1-2 working days (order-to-delivery)
European Union (EU): 12,75 € plus VAT | 2-3 working days (order-to-delivery)
Note: Delivery times start from shipping confirmation. Regional variations are possible.
Shipment tracking
As soon as your spare part has been dispatched, you will receive your tracking number by email. You can track the current status via the link in the message - we track in parallel and inform you proactively in the event of delays, undeliverability or disruptions.
Returns & replacements
For returns or replacement deliveries, please contact our customer service at service@ecanis.de or simply use the contact form in our shop. You can review our return conditions at your convenience.
01
02
Receive tracking
The UPS tracking number will be sent to you immediately by e-mail - so that you can keep an eye on the status at all times.
Plan delivery
You can see the expected delivery window via the tracking and can flexibly adjust delivery options.
03
04
Receive proactive updates
We monitor every shipment and automatically inform you of any deviations - quickly and in a solution-oriented manner.
Customer Service & Contact
Questions about the order, shipment tracking or delivery?
Write to us using the contact form or by e-mail: service@ecanis.de
We will be happy to help you - fast, clear and solution-oriented
