FAQ - Everything you need to know about ecanis

ecanis offers you a huge range of original car spare parts, tools and car accessories from well-known parts manufacturers at extremely attractive conditions. So you've come to the right place if you attach great importance to an outstanding price-performance ratio when buying car parts and expect competent customer service

We have been the trusted car spare parts dealer for many customers for many years, are based in Leonberg near Stuttgart with our efficient aftermarket team and will also do EVERYTHING (!) for your automotive needs and parts procurement so that you can rely on ecanis in the long term

Register in our online store with your e-mail address and your relevant contact details and you will receive your personal ecanis customer account today

Your satisfaction is the most important thing for us. At ecanis, we get up motivated every morning for you and all our other loyal customers. To put it bluntly - you always have the right to postpone our closing time if we can help you or solve a problem for you. Customer centricity is one of our ecanis core values and enjoys top priority

Ecanis customer support is staffed exclusively by employees with automotive expertise. You will feel understood, competently looked after and in good hands with every request. Of course, this does not mean that we can do magic. But we go far beyond the obvious for you. We don't just jump as high as we have to. We jump as high as we can for you

Yes. Our regular customers, followers and loyal repeat customers are truly sacred to us. We encourage you to sign up for our ecanis newsletter today so you don't miss out on any of our coveted promotions. We will regularly have an idea ready for you to benefit from ecanis in a very special way

Register in our online store with your e-mail address and your commercial company details (legal form, company name, address, VAT ID no. etc.) and become a member of our exclusive B2B-EASY-CLUB today. We will deposit the B2B-EASY conditions immediately. B2B-EASY from ecanis will be worthwhile for your independent workshop. We look forward to working with you in partnership

Yes. Very useful. Register, get the unique 5.00% voucher code and don't miss out on any of our breathtaking ecanis deals in the future

The car spare parts relevant to the expected service life of a vehicle are often freely available for up to 20 years and longer from the time of the model year. As a rule, parts manufacturers are guided by the general vehicle cycle. In this respect, you will be able to drive your vehicle for a long time if it is well maintained. We will support you in this

Parts manufacturers, such as HELLA, MAHLE and Valeo, perform the important function of original equipment manufacturers (OEM) as suppliers to automotive manufacturers such as BMW, Audi and Mercedes. In this context, the parts manufacturers produce a wide variety of vehicle parts and components that are initially installed in new cars

In addition, the parts manufacturers operate the OE business, which builds on the original equipment business, by supplying the large cooperation networks of the car manufacturers with original OE spare parts. In addition to their excellent quality and guaranteed compatibility, OE spare parts can also be recognized, for example, by the logo of the respective car manufacturer

In the independent aftermarket (IAM), on the other hand, parts manufacturers sell "neutral" car spare parts in OE quality. Car spare parts for the independent aftermarket (IAM) are not usually installed by authorized workshops, but primarily by independent specialist workshops. The car spare parts produced for the independent aftermarket (IAM) are characterized by an extremely attractive price-performance ratio against the background of OE quality

The car spare parts produced for the Independent Aftermarket (IAM ) by the leading parts manufacturers are of OE quality. They are therefore exclusively as-new original parts - unless they are explicitly labeled as "remanufactured" or similar. In this respect, the independent aftermarket is more than "just" an exciting OE alternative

No. The same laws apply, including with regard to warranty law. In principle, it can even be said that online trading is much more regulated and therefore more customer-friendly. Nevertheless, it is advisable to primarily seek out trustworthy online dealers and entrust them with your vehicle parts requirements

You are often offered a much larger product selection, can access faster delivery times along the wider range of parts and have the opportunity to make transparent comparisons. You can also get a realistic picture of how the online retailer treats its customers based on the available reviews and the underlying value proposition

We recommend that you have your vehicle's brake parts, tires, oil and air filters, timing belts and lights checked at regular intervals

You always risk the statutory warranty rights if the installation is not carried out professionally - regardless of who does it. If you are a talented craftsman, but would describe yourself as rather inexperienced when it comes to motor vehicles, we would advise you to go to an independent workshop you trust

If you do not have specialist automotive expertise, you should definitely visit a specialist workshop. In this way, you avoid any malfunctions, consequential damage to your vehicle or even safety risks to life and limb. The car spare part will be checked in advance at your local specialist garage and is guaranteed to be installed correctly

It is best to pay attention to the reputation of the parts manufacturer, publicly available product reviews and essential certifications. You can also ask our experienced ecanis service team for advice. We are very good at assessing which car spare part is the best match for your vehicle

The parts manufacturer is always liable for the product without exception. After physical delivery of the replacement car part purchased online, the statutory warranty period of 24 months applies. As the seller of the original part, we will continue to be your first and always reliable point of contact. So if there is a material defect within the warranty period, simply contact us immediately so that we don't lose any time and can discuss the next steps together

If the parts manufacturer provides voluntary warranty declarations beyond the warranty period and we had indicated these accordingly in our offers at the time of sale, we will also be happy to assist you at any time

Wherever we can, we provide you with comprehensive installation instructions from the parts manufacturer - often with a download link on the product detail page. Unfortunately, some parts manufacturers are not yet fully up to speed when it comes to digital automotive content. But you can believe us that we are working hard on our service promise in this respect. Just get in touch with us if in doubt!

The independent aftermarket (IAM) is in itself a very sustainable automotive industry segment if you consider that it is essentially about continuously extending the useful life of the vehicle fleet. In this respect, more and more car spare parts are being "remanufactured" and kept in the market cycle in a circular manner - in verifiable OE quality.

For example, we at ecanis work very successfully with Encory, the leading reman specialist for remanufactured BMW spare parts. Incidentally, our automotive parts experts can highly recommend the latter to you

You can ensure the parts fit as follows: Either you use the ecanis parts finder, providing the correct vehicle data, or you send the ecanis service team your scanned vehicle registration document - e.g. by uploading it via the contact form or via e-mail to service@ecanis.de

First of all, please make sure that the required vehicle data has been entered. If you still cannot find what you are looking for, it is possible that the right spare part for your car is not in our range

For a successful car spare parts search, you need the car manufacturer, the vehicle model, the year of manufacture, the engine type as well as the key numbers (HSN/TSN) and the chassis number (VIN/VIN)

No. Searching for car spare parts is much safer and more reliable with a vehicle registration document

The year of manufacture of your vehicle is almost always relevant.

In addition to our vehicle-specific car spare parts, our range also includes vehicle accessories, care products, tools and much more for your car

Of course you can. Just contact us. We will be happy to help you!

Professional installation is mandatory for car spare parts. So if you are unsure, you should definitely visit a specialist workshop

You should note the general vehicle data, the respective installation side ("left" = driver's side and "right" = passenger side) and the headlight specification (halogen, bi-xenon or LED)

Right-hand traffic: "left" = driver's side and "right" = passenger's side.
Left-hand traffic: "right" = driver's side and "left" = passenger's side

In left-hand traffic, the driver sits on the right, whereas in right-hand traffic, which is common in the European Union (EU), the driver sits on the left-hand side of the vehicle

You can assume that we have the highest quality standards for our product images. Nevertheless, you should never make your purchase decision on this basis alone. There are too many risks involved in searching for car spare parts. You will not be able to tell from the product images whether the item is suitable for your vehicle

The engine code letter (MKB) is a short combination of letters and numbers that precisely describes your car's engine. The engine code letter (MKB) is often required when searching for suitable car spare parts. You can find it in the vehicle registration document, in the service booklet and as a sticker in the engine compartment or trunk

In principle, we offer you a wide range of common payment methods. If the one of your choice is not currently available, we will find a workable solution. It is best to give us a brief description of your request by telephone

No. An insufficient checkout is annoying, no question. But wait two minutes and try again before you cancel completely. Otherwise, you can simply add the right car spare part to your shopping cart to be on the safe side and contact us. There is certainly an explainable reason for the malfunction

Your item will be shipped by parcel service. For your satisfaction, we prefer to work with UPS. Not always the cheapest, but extremely reliable and fast

Yes. At any time.

If you order before 14:00 on weekdays, the item will be with you two working days later in the worst case, ideally on the following working day. When shipping to other EU countries, e.g. France, we usually need one working day longer for delivery

Get in touch with us. It is highly likely that we are already working on a satisfactory solution for you

Yes, on backorder. Alternatively, we will be happy to inform you proactively as soon as we have stock again so that you don't have to pay in advance

Yes, by e-mail. Members of the B2B EASY CLUB can even view their complete invoice history after logging into their customer account

This may be because the actual year of manufacture of your vehicle does not match the parts specification, for example. It may also be due to different dimensions or equipment variants of your car. Finally, any conversions or special equipment should not be ignored when searching for car spare parts

Under "Returns" you can find out how to proceed

Your feedback is very important to us and should not go unheard. Please contact our ecanis service team

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Register in our online store with your e-mail address and your commercial company details (legal form, company name, address, VAT ID no. etc.) or change your master data accordingly if you already have a customer account