Consignment tracking at ecanis
You will receive your tracking number by e-mail immediately after your parcel has been handed over to our parcel service (primarily UPS) or you can simply check your customer account, where you can also access the tracking link.
You can trust us. We do everything we can to ensure that your parcel arrives on time. We proactively identify any delays, shipment disruptions or similar. We usually find a clever solution that really helps you.
However, if you have the feeling that something is wrong with your shipment, you can of course contact us purely as a precaution. By phone, email or WhatsApp. We are always available between 9:00 am and 5:00 pm on weekdays - we can also be reached a little earlier and a little later for you.
Shipment tracking with our shipping partners
So that you know exactly where your parcel is at all times, we offer you direct forwarding to the tracking pages of our shipping service providers. Simply click on the provider who has accepted your order and track your shipment conveniently online.
Shipping & returns at ecanis
Your order will be delivered reliably via our shipping partners such as UPS, GLS, FedEx or DHL. Thanks to direct shipment tracking, you know where your parcel is at all times. And if something doesn't fit? No problem - on our transparent and uncomplicated returns page you can find out how easy it is for us to process returns.
